Returns & Refunds Policy

Eligibility for Returns

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. The following items cannot be returned:

• Custom or personalized products
• Products that have been used or damaged by the customer
• Products that are not in their original condition

Return Process

To initiate a return, please follow these steps:

1. Contact our customer service team at [email protected] or call us at 1-831-830-3292 x12846 within 30 days of receiving your order.
2. Provide your order number and a brief description of the reason for your return.
3. Our team will provide you with a return shipping label and instructions on how to send the item back to us.
4. Pack the item securely in its original packaging and include a copy of the original invoice.
5. Ship the item to the address provided by our customer service team.

Refund Process

Once we receive your return, our team will inspect the item and notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.

If you haven't received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.

Late or Missing Refunds

If you haven’t received a refund and believe it is late or missing, please contact us at [email protected] or call us at 1-831-830-3292 x12846. We will investigate and resolve the issue promptly.

Contact Us

If you have any questions or need further assistance, please don’t hesitate to contact us:

• Email: [email protected]
• Phone: 1-831-830-3292 x12846
• Address: 545 Kihn Pines, Sarasota, West Virginia, United States